At Poplyx, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our ticketing assistance services, including Help-To-Buy (HTB) and Unlimited Bypass Link services.
1. INFORMATION WE COLLECT
To provide our services effectively, we may collect the following types of information:
- Personal Identification: Name, email address, phone number, and Identity Card (IC).
- Event Preferences: Event names, preferred ticket categories, and quantities.
- Ticketing Account Details: For HTB services, you may be required to provide login credentials for official ticketing platforms (e.g., Ticketmaster, BookMyShow and many more).
- Payment Information: Transaction proofs, bank account details for refunds (if applicable), and billing addresses. We do not store full credit card numbers; these are handled by third-party payment processors.
2. HOW WE USE YOUR INFORMATION
We use your data strictly for business operations, including:
- Service Execution: To secure tickets on your behalf and navigate queue systems.
- Communication: To send order confirmations, status updates, and payment reminders.
- Verification: To prevent fraud and ensure the eligibility of the requester.
- Customer Support: To resolve disputes or answer inquiries via our official channels.
3. DATA SHARING & DISCLOSURE
Poplyx does not sell or rent your personal data to third parties. We only share information when necessary:
- Official Ticketing Platforms: Your details are submitted to official sites to complete ticket purchases.
- Legal Requirements: If required by Malaysian law or to protect our legal rights in cases of fraud or chargebacks.
- Service Providers: We may use trusted third-party tools for messaging or payment processing.
4. DATA SECURITY
We implement industry-standard security measures to protect your information.
Important: While we take every precaution, no method of transmission over the internet is 100% secure. By providing your ticketing account credentials for HTB services, you acknowledge the inherent risks involved in third-party logins.
5. DATA RETENTION
We retain your personal information only as long as necessary to fulfill the services requested or to comply with legal, accounting, or reporting requirements. Once a transaction is finalized and the refund period has passed, sensitive login data is typically purged from our active records.
6. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your data (subject to our need to retain records for legal or anti-fraud purposes).
7. THIRD-PARTY LINKS
Our service may involve links to official ticketing websites. Poplyx is not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies separately.
8. UPDATES TO THIS POLICY
Poplyx reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of these changes.
9. CONTACT US
If you have any questions regarding this Privacy Policy or how your data is handled, please get in touch through our contact form.